Decision-making biases and doctor error: Framing bias by Prof Jill Klein

Posted on July 25, 2019

Professor Jill Klein is an esteemed academic and award-winning author with more than 30 years of teaching experience. Her specialities are resilience, decision-making, and managerial judgement. She has taught senior executives and MBA students in top-tier business schools around the world, including Kellogg Graduate School of Management at Northwestern University, INSEAD, and Duke University. She teaches leadership for the Melbourne Medical School’s Master in Clinical Education programme at the University of Melbourne and is leading the design for a new specialist Certificate in Clinical Leadership programme. In addition, Jill has led workshops in the public health sector and pharmaceutical companies. 

Author Quotes:  

So, often when you get people together they have different frames, sometimes you don’t see things eye to eye, but that can be great for decision-making because you’re covering more area.

It’s really hard to ask a question that doesn’t frame things in a certain way or leads someone in one direction.

Before you even start thinking about the answer or the solution, just take a few seconds to think about the question, and ask yourself – has the wording of this created a frame?

Summary and slides:  

Starting this next video excerpt, Prof Klein discusses the topic of framing bias, and how we perceive things differently from someone else. 

She describes how frames can be the source of conflict and how looking for some overlap can help resolve things. Some audience participation reveals how framing is recognised in diagnosing patients. 

Moving on, Prof Klein discusses how problems might be framed and some possible remedies for framing biases. 

Take-Home Points:  

  • The metaphors we use in psychiatry can become frames in different situations. 
  • Behaviours can be interpreted differently by different people (biological vs social). 
  • Talk to someone with a different frame, in a different speciality area. 
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