Lessons in Leadership
Consider the following dialogue between a manager and an employee:
“I am sorry about the way I handled that last conversation”.
“It’s okay, that happens. We are a family and disagreements are part of it.”
“I will try to ensure it does not happen again.”
Now, on first glance it seems as though the employee is apologizing for his/her behaviour. The manager is reassuring the employee that arguments are part and parcel of working together in the same place every day. Would it then surprise you to know that it is in fact the manager that is apologizing and the employee that is reassuring the manager in this dialogue? This exchange of words took place at my workplace just recently.